Audio/video not playing

Chrome/Chromium

As of version 66 of Chrome and Chromium, audio as well as video with sound will not be played automatically anymore. Here's how to enable this.

When you start Chrome or Chromium yourself

If you start Chrome or Chromium your own way, you can enable automatic audio and video playback as follows:

  1. Open the relevant Chrome or Chromium browser manually and type chrome://settings/content/sound in the address bar.
  2. In the section Allow press the Add button.
  3. Type [*.]biz and press Add.

If you start Chrome or Chromium with a command on the command line, then you need to start Chrome once manually and perform the steps listed above.

ChromeOS

ChromeOS with a remote management license will work out of the box. If you are still running your ChromeOS device in a non-managed way, try the following steps:

  1. Restart the device with a keyboard and mouse connected.
  2. On the white startup screen it will say Press Ctrl + Alt + S to leave kiosk mode. Do this by pressing the Ctrl + Alt + S keys simultaneously. You will now see the normal login screen.
  3. Login to the device.
  4. Open Google Chrome and type chrome://settings/content/sound in the address bar.
  5. In the section Allow press the Add button.
  6. Type [*.]biz and press Add.
  7. Restart the device.
Windows, Linux, MacOS via SmartSign2Go startup script
  1. Download and install the latest version of our startup script as explained in the section for your platform.

Microsoft Edge

As of version 79 of Edge, the browser is running Chromium under the hood. You can enable automatic audio and video playback in a similar way as in Chromium:

  1. Open the relevant Edge browser manually and type edge://settings/content/mediaAutoplay in the address bar.
  2. In the section Allow press the Add button.
  3. Type [*.]biz and press Add.

Apple Safari

Follow these steps:

  1. Open Safari with a channel URL or http://play.playr.biz
  2. In the menu at the top of the screen click on Safari then Preferences
  3. Click on the Websites tab at the top
  4. Click on Auto-Play in the left column
  5. In the section to the right (Currently Open Websites) find playr.biz and select Allow All Auto-Play

Firefox

Versions 66-68
  1. on your player open Firefox
  2. click the menu button menu button
  3. choose Preferences
  4. select the Privacy & security tab
  5. scroll down to the Permissions section Firefox Settings; Permissions
  6. clear the checkmark named Block websites from automatically playing sound

This allows media with sounds from any website to be automatically played. If you use your player only for playback of SmartSign2Go content this is probably the best option.

If you want to restrict automatic playback of media with sounds to just your SmartSign2Go content you can keep the Block websites from automatically playing sound checkmark and click the Exceptions button. Firefox Autoplay details window Enter playr.biz in the top entry field and click the Allowbutton. Repeat this for youtube.com and vimeo.com and then click the Save changes buttons.

Version 69 and up
  1. on your player open Firefox
  2. click the menu button menu button
  3. choose Preferences
  4. select the Privacy & security tab
  5. scroll down to the Permissions section Firefox Settings; Permissions
  6. click the Settings button left of Autoplay
  7. choose Allow Audio and Video from the Default for all websites drop down box and click Save changes Firefox Autoplay details window
More information on Firefox autoplay settings

To read more information on the subject of blocking autoplay of media with sound see this page